Contact us



Log in to your online account here to check your balance, update your details, view your contributions, and access other transactions (if applicable).

If you have any questions, you can contact us in the following ways:

  • Call the Helpline on 0800 207 207 or +64 9 887 6876 if you are calling from overseas. You can reach us between 9am and 7pm Monday to Friday, except for national public holidays.
  • Email mfl@mercer.com
  • Write to us at:

Mercer (N.Z.) Limited

PO BOX 1849

Wellington 6140

If you have any problems or complaints, you can read more about how to make a complaint in the Complaints Procedure Guide.